How to reset your Informant Sync password

Please use the following link to reset your password for Informant Sync https://pocketinformantonline.com/forgotIf you still have trouble, p...

How to create an Informant Sync account

You can create a new informant sync account several ways- From our website, go to this link to purchase and create your Informant Sync Subsc...

How do I delete a calendar?

In Pocket Informant, you can create or delete calendars to meet your needs. To delete a calendar go to Settings > Calendars, Triggers, an...

Google Calendar Sync Not Updating Holidays or Subscribed Calendars

When syncing your calendar events with Google calendar you may have your Google Calendar account configured to show data from other calendar...

How do I make a calendar in my google account my default calendar in Informant

To make a calendar in your Google calendar account the default  Informant calendar, first sync Informant to Google. Next go to the...

I've accidentally deleted all events from my Google Calendar. How to I restore them from Outlook?

If you accidentally clear a calendar in Google, and you sync your Google calendar with Outlook using the Google sync client, to restore your...

Application Badge does not show

In some cases when the App Badge is not displaying any information, it may be that the Notification Settings in iOS have this option turned ...

Events added don't appear in the sync you expect.

Pocket Informant saves events to the calendar you have chosen, and that calendar's source determines what it syncs to. If you are using iOS ...

When choosing a map location or address book entry for maps, the view shakes

When choosing a new map location either by an entry or by an address book selection, if the view shakes it means that Pocket Informant is re...

When I delete or edit a recurring meeting, the deletion or change is reverted

Some events like meetings where you are an attendee and not the meeting organizer cannot be changed – meaning they are not editable: You ca...

Snooze doesn't show up for iOS Events or Reminders

The Snooze option for Informant-hosted events and tasks works when the notification/alarm comes up and you press "View" or on the notificat...

Adding Attendees/Meeting Requests within Pocket Informant for Apple calendar events

For Apple calendar events Apple does not give us access to modify attendees - either adding, editing, or deleting them - from an iOS event. ...

What gets backed up with Pocket Informant's Backup file?

Pocket Informant has robust backup options. To understand how the backups work we need to detail where specific data lives. Pocket Informan...

Folder/Context Sorting - manual and alphabetical

Every folder/context has a sort property field that is set by default to 0. Informant's Project and Context views sort by the sort property...

I am seeing duplicate data

Duplicate Data almost always occurs because you either have Pocket Informant reading from two data sources that themselves look at the same...

Google Calendar Sync is Not Syncing All Of My Data

Google syncs to Informant for Android automatically through the Google calendar that came with your device.  There is no need to s...

Why do the times change on my appointments when I travel to a different time zone?

We get several questions from customers who travel asking why their appointments appear to change times when they go into a new time zone. &...

Google Calendar Usage Limits

Google Calendar usage limits Issue Occasionally a user may see an error message that he or she cannot perform an operation d...

Outlook syncing of Categories (tags) via gSyncit

Outlook uses categories where PI uses tags. So in gSyncit:   1. Open Settings > Pocket Informant Sync > Calendar ...

Number of Lines Performance

If you find that with a relatively medium to large sized task list when creating new task or editing them takes many seconds to update the s...

I am getting the wrong language within Informant

Informant provides multiple localization files and iOS itself chooses localization to display. Informant does not control which localization...

All Day Events do not show up in the Year View Heat map

All Day Events do work in the Year View, but we ignore any events that have a busy status of free. Most all day events by default have a &qu...

Toodledo Refresh Token

You may get an error when syncing to Toodledo advising that the sync token has expired or is missing.  If that occurs please use the su...

How to create a bookmark for common locations

Often you may be creating events or tasks with the same locations. Informant provides a feature that lets you  create a bookmark....

How do I see event names instead of 1 event, 2 event, etc.

Go to Settings>View Settings>Calendar View>scroll down to Month Cell Style and choose one of the mini-text options.

How come my alarms for events and tasks in Informant show the stock iOS and Reminders apps when they fire?

If you have your Informant configured to use the iOS Calendar events and reminders the alarms assigned to these items will fire only from th...

My alarms set for tasks or events in Informant are not firing.

1. Check your data and see if it is assigned to the iOS Calendar or iOS Reminders, if it is please see step 2A below. 2. Please go into the ...

How do I add or remove default alarms on all new events?

Go into the Informant settings, view settings, calendar view, and scroll down to default calendar alarm.  Move the slider to off o...

How do I set a default calendar?

To set a default calendar go into the Informant Settings>Calendars, Triggers, And More>Manage Calendars. Select the calendar from the...

I can sync data to Informant but nothing is syncing from Informant

Data syncing into Informant is a confirmation that the mechanical side of the sync is working properly. When data created in Informant does...

What happens when I Remove/Uninstall Informant from my device?

Removing or uninstalling Informant to attempt to correct a technical issue is not advised unless directed to do so by Informant Support. Whe...

Restoring From A Sync Service (excluding iOS/iCloud/Exchange data)

If you were syncing your data to one of the supported sync services, Google Calendar, Google Tasks, Toodledo, Informant Sync, or Evernote al...

The Tags Field is missing from my events and tasks editor?

Events- If the tag field is missing in the events editor please check the calendar that the event is assigned to. This is done by opening u...

After a month or so my data is vanishing?

In nearly all cases of this the issue is that the customer is using the iOS event data inside of Informant and the device is set to only sho...

My checklist items are showing as separate tasks in Toodledo

At this time Toodledo does not support the syncing of checklists.  This is a limit of Toodledo, not Informant.When a task with a checkl...

Is there a widget for Informant?

Yes! We have two different options - a notification center widget and a homescreen widget.* We call the notification center widget - Informa...

How do I enable or disable Natural Language Parsing (auto fill) in iOS

To enable or disable Natural Language Parsing in iOS, open an editor as if you were going to create a new event or task and swipe right to l...

I am trying to install Informant and the icon on my device says "waiting"?

This is an iTunes distribution issue and is occurring outside of the Informant application.  Please contact iTunes support for assistan...

Syncing Made Simple

This is a very basic overview of syncing data between Informant and a sync service. First, before you can sync your data, you will need to d...

Tasks Vanish in Outlook After Syncing to Informant

This will occur when your device is syncing to an Exchange server connected to your Outlook if you have the following configuration- In the...

Informant Today No Longer Shows All Day Events (Widget)

Please go into the Informant settings, view settings, Informant Today and turn on the all day slider. It may take a few seconds depending o...

How Do I Apply A Filter To Informant Today (Widget)

Go into the Informant Settings>Calendars, Triggers, and More>Manage Saved Filters. Tap the Filter you'd like to use for the Today...

Data Input

For Informant to have any value it has to have data in it.  Below is some general information on how to get data into your Informant. ...

Viewing Your Data

Informant has many different view options.  The various views are chosen in the tab bar (for the iPhone the tab bar at the bottom of th...

Siri, Exchange, iCloud, iOS Calendar, iOS Reminders In Informant

It is possible to use Informant in conjunction with Siri, iCloud, Exchange, and the iOS calendar and iOS Reminders. To configure Informant ...

I can't seem to find the tentative option to apply to my event status?

Informant will show only the status types that the calendar it assigned to supports. For example, if the calendar is an iCloud calendar - on...

Informant Is Starting Slowly or later

If the Informant application seems to be hanging or starting slowly please go into the Informant task view and check the number of completed...

How do location based tasks work?

When you add a location to a task, you can set to be reminded when you enter or exit that location's region. If you tap on the map icon you'...

When I create a new task or event an alarm is automatically assigned to the item, how do I stop this?

To prevent alarms from being automatically assigned to all new tasks or events please change the following settings. Tasks-please go into t...

How do I configure autosync in Informant?

Informant supports multiple settings for determining when the application syncs its data. In the Informant settings, sync accounts, there i...

How do I restore my data from a backup file?

Before restoring a backup file there are some important things you need to know: First when you restore the backup all of the current data i...

Getting a 999 sync Error

A “-999” error when syncing is caused by the users network connection - wherever they be connecting the connection itself is affecting the s...

Where are templates - what are Triggers

TriggersTriggers are the new modern version of Templates available on iOS and Mac Informant, but with some important differences:Triggers ar...

Informant 5 Who has to purchase the application

If your previous Informant was a subscription based Informant then the Informant 5 update is available to you for free.  Install Inform...

How To Trial Informant 5 For Two Weeks

To trial Informant 5 for two weeks please do the following. 1. Go to the following link and create an Informant Sync account if you haven't...

Calendar Sharing

If you are using the iOS calendar data in your Informant application and you wish to share the calendar data with another person it will not...

How Do I Set Alarm Sounds Inside Of Informant?

In the Informant settings, view settings, calendar view you can select and set a default alarm sound that will be used for the alarms assign...

How to subscribe to a calendar such as holidays or sports calendars

To add a subscribed calendar directly to Informant please do the following- Go to the Informant settings, calendars triggers..., tap manage...

Subtask Recurrence Handling

All of this is relevant in the scenario where you have a Parent task that is set to repeat If a subtask under a repeating parent is&n...

Why aren't my contacts syncing?

The Informant application nor any of its sync services sync the contacts.  The contacts that are visible in Informant are provided by t...

Can the iOS Events and iOS Reminders that I am using in the iOS Informant sync to Informant on my Android?

When using iOS Calendar and Reminders data inside of the iOS Informant application this data is simply the iOS calendar and reminders data b...

Will location alarms work with events

Location alerts are not available for events in Informant.   Location alerts will only work with tasks.

Why can I not pick certain custom repeating patterns for tasks set to "repeat from completed date"

When you have a repeating task, you can set the task to repeat from the assigned due date, repeat from completed date or repeat from start...

Quick Entry for Tasks & Events using NLP

Quick Entry uses natural language parsing and is an exciting feature that allows you to create tasks or events easily. It currently only rec...

How To Restore The Data to Informant When It Is Using the iOS calendar and reminders data

If the data you are using in Informant is iOS/iCloud based then you will need to restore the data to the devices stock calendar and reminder...

Backing Up To iCloud Automatically

In Informant 4.8 and later the automatic backup files are saved to iCloud drive if your device has that enabled. No settings in Informant o...

How to add Apple Watch complications to the watch face

The easiest way to add the Pocket Informant watch complication(s) is to do the following:1. Go to the Watch app on your iPhone device2. ...

How To Use Tags (An overview)

Informant is a great app that has many advanced features that help you stay organized.  One of those features is Tags.  ...

Getting an error when adding an iCloud/Mac/Me email address to Informant.

This issue is being cased by two factor authorization. The Apple support article at the link below will explain how to fix this on the App...

Informant 4.94 usage with iOS 12 or 13 or 14

Informant 4.94 was retired several years ago.  It had not been updated since 2016 and was gradually losing functionality.   The ap...

Call Back URL

Pocket Informant for iOS supports the use of a call back URL, here is how that works. This is for calling back another application.For exam...

How To Use The New Siri Shortcuts

Beginning with Pocket Informant 5.49 for iOSPocket Informant Offers the following Siri Shortcuts-Add eventLet’s Write Something (add a note)...

How to move your data from Informant 4.94 to Informant 5

To check the version # you are accessing - go to Informant settings and look at the top of that page for the version #. Informant 5 will s...

Backup Option on iOS

Informant will automatically create a backup of your database on a set interval or you can create a backup at any time.To create a backup on...

How do I search for tasks and events?

To perform a global search for tasks and events, drag up the bottom nav bar. Click the settings button in the search bar to customize the se...

Transition from Informant for iOS v4 to v5

With Apple releasing iOS 14.5 on April 26, 2021 - Pocket Informant v4 is no longer compatible due to the deprecation of Apple libraries and ...

iOS User Guide

The User Guide for Informant for iOS can be viewed here.You will also find a helpful set of tutorial videos on our iOS tutorial Playlist on ...

How do I set 24-Hour Mode in iOS?

Informant uses the system region to determine how to format date and time.To set your 24 hour clock in an iOS device:Settings>General>...

How to Export Calendars

Informant Sync calendars are the only calendars that can be exported from within the Pocket Informant app. Exporting a Google calendar to iC...

How do I drag and drop to reorder tasks in my Projects?

In order to drag and drop tasks in your projects, you'll first need to make sure your project is in GTD format. To do this, go into your Tas...

How do I add the Informant Widget to my lock screen in iOS 16?

To add the Informant Next Up widget to your lock screen in iOS 16:Hard press on your iOS device's lock screen. Tap Customize. You can hard p...

iOS 16 Notes Title Bug

There is a known issue where notes titles can disappear and become uneditable in certain views. This will be fixed with the release of 5.84....