How do I set a task color

The color you see for your tasks can be set multiple ways, depending on how you have the tasks configured they can display in the project co...

Recurring Events and Daylight Saving Time

Daylight Saving Time is handled differently across different regions.  The date for transitioning in and out of Daylight Saving T...

How To Open A Case To Support

The easiest way to submit a case to support is from the Feedback tab in the App.  This provides a lot of useful technical informat...

Feature Request

We welcome all customer feedback, if you have an idea for new or improved feature- Please enter your suggestion in our interactive feat...

Localization Not In My Language or Localization Errors

Our localization is crowdsourced as we've found over the last decade that this provides the most accurate and best localization. You are we...

Google Calendar Sync - I don't see events for Shared Calendars marked as "Free/Busy" access

Pocket Informant does not support showing "Free/Busy" status for people's calendars. If a shared calendar is synced to Pocket Informant with...

I just updated and my bug is not fixed

Please keep in mind that the most recent update isn't designed to solve everything. If your issue is not listed in the App Store What's New...

Pocket Informant website / Web Access

If you are attempting to login via the 'my account' option on our website you are actually logging into the Pocket Informant Store which is ...

Is it possible to sync my data into Informant from one sync service and sync it out of Informant using a different sync service?

The Informant application both iOS and Android do not have the capability to sync data in from "source A" and sync that same data out using ...

How to sync between iOS, Mac, &/Or Android

Informant is designed to sync your data between iOS, Mac, and Android devices.Syncing depends on where you have assigned your data and what ...

Syncing Tasks To Toodledo and they are losing alarms?

The free version of Toodledo does not sync custom alarms.  Following a sync the alarm may be removed. To correct this you will nee...

Syncing Tasks to Toodledo my subtasks are showing as standalone tasks?

The free version of Toodledo does not support the syncing of subtasks.  To sync subtasks you will need to login to the Toodledo we...

Backup vs Syncing

Sometimes these terms are used interchangeably but they are, in fact, two different processes. A true backup is snapshot of your database t...

Do I Need A Separate Informant Sync Subscription for Each Device I Want To Sync?

You can sync as many devices with the Informant application to your Informant Sync account as you like, there is no limit. One thing however...

Refunds Of Purchases

These are handled on a case by cases basis.  If you feel that you are entitled to a refund please open a case to support with a de...

How to sync tasks with Toodledo

Go to Settings>Sync, tap the menu bars at the top right and add account.  Choose Toodledo and login using your Toodledo login c...

What do the next action settings in a project mean?

Single Action- The project will do any next action handling.   This is for a project when the tasks are not related to each ...

Troubleshooting Sync

When you have a synchronization issue, it may be helpful to follow a few steps to get your issue solved or get Support the correct informati...

Why can't I use Start Date on Reminders?

Ever since we added Reminders support we have supported both Start and Due date within Informant. However Start date has always been problem...

Tasks that recur by completion date don't support complex options

Informant does not support complex recurrence options when using "Recur by Completion Date". There are some undefined behaviors when you a...

Next Actions and How To Use

Informant is a very flexible and powerful application.  It has many features to help you mange your events and tasks. One of those...

How do I use a Context in my tasks

The context is an option that can be applied to tasks in Informant.  It serves multiple purposes.  Its an identifier, it...

How do I use Projects in my tasks

Tasks can be assigned to projects to help manage the tasks that pertain to the same goal.  Think of them as file folder so to spea...

Informant For Windows

At this time we are not actively developing a version of Informant for Windows.For our Windows users with Outlook we offer Informant Sync Fo...

Sync to Outlook / Exchange

Informant can’t sync directly with Outlook or office 365. You’ll need to use Exchange, gSyncit or Informant sync for Outlook (ISFO) to sync ...

Next Actions & Next Action Handling Project Types

Next Action:A Next Action is a label that you can apply to your tasks inside of a project.  When tapping the Action field a list of opt...

Notes

Please read the following blog post regarding the phasing out of Notes - https://pocketinformant.com/important-notice-about-the-notes-featur...

Smart Filters

Smart filters are an easy way to sort your tasks by specific 'rules'.First, create a new Smart Filter and give it a title:iOS - Go to Inform...

Change The Color Of Events

The color of your events is dictated by the color assigned to your calendars, tag, or individual event color. The color is first set as t...

Time Zones and Travel Assist

TravelAssist™ is a feature of Informant iOS and Android which automatically sets the time zones of events you enter in and out of the travel...

Does Informant still support Notes?

In September 2020 we made a blog post stating that we were removing the Notes feature from Informant. In response to that we received a lot ...

How to change weather between Fahrenheit and Celsius

To change your weather between Fahrenheit and Celsius on iOS, go into your Informant Settings>View Settings>Weather. Here, you'll find...

5.84 App Locked

Update - as of 9a PT Nov 5, 5.85 has been accepted and is now available in the App Store. If you have recently updated to 5.84 and have been...

What is SmartTitle Autocomplete?

In your Informant Settings > General Settings you'll see an option to toggle on/off SmartTitle Autocomplete. This option allows you to st...

How do I print from Informant on my devices?

You can print your calendar or task view in Informant.  Anything that is shown on your calendar view you are on when you choose to...