My Informant is crashing before it starts up what can I do?
A crash at startup is not an easily diagnosed or corrected issue. In many cases a crash at startup is caused by something wrong with the database itself. In these rare cases we ask that you send us your database with a description of what is happening.
The link below will explain how to get the database out of Informant when it is not running. Then just attach the file when you open up your new case to support.